The Wrong Default

The Wrong Default

The AI That Needs a Human

When the human is the product and the AI is the marketing.

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Thomas Tornatore
Jun 04, 2026
∙ Paid

The AI That Needs a Human

The Evolving Mindset

A drive-thru company told the market its AI was taking orders. More than seven in ten of those orders needed a human to step in. The gap between those two facts is the most important number in enterprise AI right now, and almost no buyer can see it.

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The company was Presto Automation, a publicly traded restaura…

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